NDIS Update: New No Contact' Rules Start 1 October 2026
From 1 October 2026, new NDIS legislation will introduce what are being called the "no contact" rules.
These changes will allow the NDIA to take action if they cannot get in touch with a participant, their communication nominee, or their plan nominee over an extended period of time.
Before making a decision, the NDIA must make a series of contact attempts using the participant's preferred contact method. If they are unable to make contact, a participant's plan may be suspended. If there is still no contact for 90 days after a suspension, the NDIA may decide to remove the person's NDIS participant status.
For many people this will not result in any changes, but it is a good reminder to check that your details are up to date and to make sure the NDIS can reach you or someone authorised to act on your behalf.
What Should You Do?
Go onto the portal, or contact the NDIS to check that your:
- phone number, email address and postal address are correct
- preferred method of contact is up to date. If its email, make sure your emails from them are marked safe and dont go to spam or junk.
- communication nominee and plan nominee details are current.
- nominee, family members or support team know to keep an eye out for contact from the NDIA.
If you are in hospital or going through a challenging period that may affect your ability to respond, it is important that someone lets the NDIA know where possible.
What Hasn't Changed About NDIS Contact - Your Rights
One thing that has not changed is your right to have support when speaking with the NDIA.
You do not have to attend planning meetings, reassessments, check-in calls or other NDIS conversations on your own. You can ask for a support person to be involved.
This could be:
- A family member or carer
- A friend
- An advocate
- A support coordinator, recovery coach or support worker
A support person can help you understand what is being discussed, take notes, remind you of important information, and help you explain your support needs and goals.
Even if you receive an unexpected phone call from the NDIA, it is okay to ask them to call back when your support person is available.
You could say:
"Thanks for calling. I'd like to have my support person with me for this conversation. Their name is [name] and their contact number is [number]. Could you please contact them to arrange a time that works for all of us?"
Having support can make these conversations easier and help ensure your voice is heard.
As these changes come into effect, we encourage participants and families to stay informed, keep their details up to date, and reach out if they need support navigating the NDIS.
